Refund policy

Effective Date: June 28, 2026

At VitaSphere.com.au, customer satisfaction is important to us. We are committed to providing high-quality natural health supplements and over-the-counter (OTC) medicines sourced from trusted manufacturers.

This Return & Refund Policy explains your rights and our procedures for returns, refunds, exchanges, and cancellations. This policy operates in accordance with the Australian Consumer Law (ACL) and applies to all purchases made through www.VitaSphere.com.au.

1. Your Rights Under Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (ACL).

Under the ACL, you are entitled to a replacement, repair, or refund if a product:

is faulty or defective;
is unsafe;
is significantly different from its description;
is not of acceptable quality; or
does not perform as reasonably expected.

Where required by law, these rights apply regardless of this Return & Refund Policy.

2. Change of Mind Returns

If you change your mind, we may accept returns within 30 days of delivery, provided that the product:

is unopened and unused;
remains in its original packaging;
has all original seals intact;
is in resalable condition;
is accompanied by proof of purchase.

Change-of-mind returns are offered at our discretion and are not required under Australian Consumer Law.

Shipping charges are non-refundable unless required by law.

3. Non-Returnable Products

For health, hygiene, and safety reasons, we cannot accept returns of:

Opened dietary supplements
Opened vitamins
Opened herbal products
Opened OTC medicines
Products with broken safety seals
Products that have been used
Perishable products
Gift cards
Clearance or final sale items
Products damaged through misuse or improper storage

These restrictions do not apply where Australian Consumer Law provides otherwise.

4. Damaged, Defective or Incorrect Items

If you receive a product that is:

damaged during shipping;
defective;
expired upon delivery; or
different from what you ordered,

please contact us within 7 days of receiving your order.

Please include:

your order number;
a description of the issue;
clear photographs of the product;
photographs of the packaging (if applicable).

After assessment, we may provide:

a replacement;
a repair (where appropriate);
a full refund; or
another remedy available under Australian Consumer Law.
5. How to Request a Return

Before returning any product, please contact our Customer Support team.

Email: info@VitaSphere.com.au

Phone: +61 488 779 086

Please provide:

Full name
Order number
Product name
Reason for the return
Photographs (if applicable)

Returns sent without prior authorization may be refused.

6. Return Shipping Costs

If the return is due to:

a defective product;
an incorrect shipment;
a damaged product; or
another issue for which VitaSphere is responsible,

we will cover the reasonable return shipping costs or provide a prepaid return shipping label where available.

For approved change-of-mind returns, customers are responsible for return shipping costs.

7. Refund Processing

Once your returned product has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to your original payment method.

Please allow approximately 5–10 business days for the refund to be completed, although processing times may vary depending on your financial institution.

8. Exchanges

We are happy to exchange products when:

an incorrect item was supplied;
a product arrives damaged;
a manufacturing defect is identified; or
another remedy is appropriate under Australian Consumer Law.

Exchange requests are subject to product availability.

9. Order Cancellations

Orders may be cancelled only before they have entered processing or shipment.

Once an order has been dispatched, it cannot be cancelled and will instead be subject to this Return & Refund Policy.

10. International Orders

Customers outside Australia are responsible for ensuring that products ordered from VitaSphere.com.au comply with the import laws of their destination country.

VitaSphere is not responsible for:

customs delays;
import restrictions;
customs duties or taxes;
product confiscation;
regulatory actions taken by foreign authorities.

Refunds will generally not be provided for products refused or confiscated by customs due to local import regulations unless required by applicable law.

11. Product Safety

Natural health supplements and OTC medicines should always be used in accordance with the manufacturer's directions.

Customers should carefully read all labels, ingredients, dosage instructions, warnings, and precautions before use.

If you experience an adverse reaction, discontinue use immediately and consult a qualified healthcare professional.

12. Limitation of Liability

To the fullest extent permitted by law, VitaSphere shall not be liable for indirect, incidental, consequential, or special damages arising from the purchase or use of products sold through our Website.

Nothing in this policy excludes any liability that cannot legally be excluded under the Australian Consumer Law.

13. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

VitaSphere.com.au

175 Moloaa Crescent
Birkdale, QLD 4159
Australia

Email: info@VitaSphere.com.au

Phone: +61 488 779 086

Website: www.VitaSphere.com.au

14. Changes to This Policy

VitaSphere reserves the right to amend or update this Return & Refund Policy at any time.

Any changes will become effective immediately upon publication on this page. The updated Effective Date at the top of this policy indicates when the latest version became effective.