Terms of service

Effective Date: June 28, 2026

Welcome to VitaSphere.com.au ("VitaSphere," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of www.VitaSphere.com.au (the "Website"), including all products, services, content, features, and transactions offered through the Website.

By accessing or using our Website, creating an account, or purchasing products from us, you agree to be legally bound by these Terms. If you do not agree to these Terms, please discontinue using the Website immediately.

1. Business Information

VitaSphere.com.au

175 Moloaa Crescent
Birkdale, QLD 4159
Australia

Email: info@VitaSphere.com.au

Phone: +61 488 779 086

Website: www.VitaSphere.com.au

2. Eligibility

By using this Website, you represent and warrant that:

You are at least 18 years of age or the legal age of majority in your jurisdiction.
You have the legal capacity to enter into a binding agreement.
All information you provide is accurate, current, and complete.
You will use the Website only for lawful purposes.
3. Products and Services

VitaSphere specializes in the online sale of:

Natural health supplements
Vitamins and minerals
Herbal and botanical supplements
Nutritional supplements
Sports nutrition products
Wellness products
Over-the-Counter (OTC) medicines
Personal health and wellbeing products

All products are subject to availability. We reserve the right to discontinue, modify, or limit the sale of any product at any time without prior notice.

Product images are provided for illustration purposes only. Actual packaging and appearance may vary due to manufacturer updates.

4. Medical Disclaimer

The information provided on this Website is intended for general informational and educational purposes only.

Nothing on this Website is intended to:

diagnose any medical condition;
prescribe treatment;
replace professional medical advice;
cure or prevent any disease.

Always seek the advice of your doctor, pharmacist, or another qualified healthcare professional before taking dietary supplements or OTC medicines, particularly if you:

are pregnant or breastfeeding;
have a medical condition;
are taking prescription medications;
have allergies or sensitivities.

Never disregard professional medical advice because of information found on this Website.

5. Therapeutic Goods Notice

Certain products sold on this Website may be regulated under the Therapeutic Goods Act 1989 (Australia) and other applicable Australian laws.

Customers should always:

read product labels carefully;
follow dosage instructions;
comply with all warnings and precautions;
use products only as directed.

Where applicable, products are supplied in accordance with Australian regulatory requirements.

6. Product Information

We make every reasonable effort to ensure product descriptions, ingredient lists, pricing, dosage recommendations, and images are accurate.

However, manufacturers may update:

formulations;
ingredients;
packaging;
product appearance;
labeling

without prior notice.

Customers should always refer to the information printed on the product packaging before use.

7. Orders

All orders are subject to acceptance and product availability.

We reserve the right to:

refuse or cancel any order;
limit purchase quantities;
verify customer information;
refuse suspected fraudulent transactions;
cancel orders affected by pricing or inventory errors.

An order confirmation email acknowledges receipt of your order and does not constitute final acceptance.

8. Pricing

Unless otherwise stated, all prices displayed on the Website are in Australian Dollars (AUD).

Prices may change without prior notice.

Applicable taxes, shipping charges, and other fees will be calculated during checkout where applicable.

9. Payment

Payment must be successfully authorized before your order is processed.

We accept payment methods supported by Shopify and our approved payment providers.

If payment authorization fails, your order may be delayed or cancelled.

10. Shipping

Shipping is governed by our separate Shipping Policy.

Delivery times provided on the Website are estimates only and are not guaranteed.

We are not responsible for delays caused by:

shipping carriers;
customs authorities;
severe weather;
natural disasters;
industrial action;
government restrictions;
other circumstances beyond our reasonable control.
11. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Due to health and safety regulations, certain supplements and OTC medicines may not be eligible for return once opened or used.

12. International Orders

Customers outside Australia are responsible for ensuring that products ordered from VitaSphere.com.au comply with the import laws of their destination country.

VitaSphere is not responsible for:

customs delays;
import restrictions;
customs duties or taxes;
confiscation by customs authorities;
regulatory actions in foreign jurisdictions.
13. Customer Accounts

If you create an account, you agree to:

maintain accurate account information;
keep your login credentials secure;
notify us immediately of any unauthorized account activity.

You are responsible for all activities conducted through your account.

14. Intellectual Property

All content available on this Website, including but not limited to:

logos;
trademarks;
graphics;
product descriptions;
text;
images;
videos;
software;
website design;
icons;

is owned by or licensed to VitaSphere and protected under Australian and international intellectual property laws.

No material may be copied, reproduced, distributed, modified, republished, or commercially exploited without our prior written consent.

15. User Reviews and Content

If you submit reviews, comments, photographs, testimonials, or other content, you grant VitaSphere a worldwide, perpetual, royalty-free, non-exclusive licence to use, reproduce, publish, display, modify, and distribute such content in connection with our business.

We reserve the right to remove content that is unlawful, misleading, offensive, or otherwise inappropriate.

16. Prohibited Uses

You agree not to:

violate any applicable law or regulation;
misuse the Website;
upload malicious software or viruses;
attempt unauthorized access to our systems;
interfere with Website functionality;
scrape or copy Website content using automated methods;
engage in fraudulent transactions.
17. Third-Party Links

This Website may contain links to third-party websites.

These links are provided solely for your convenience.

VitaSphere does not endorse or accept responsibility for the content, privacy practices, or services offered by third-party websites.

18. Disclaimer of Warranties

To the fullest extent permitted by Australian law, this Website and all products are provided on an "AS IS" and "AS AVAILABLE" basis.

Except where rights cannot legally be excluded under the Australian Consumer Law (ACL), VitaSphere disclaims all express and implied warranties, including warranties of:

merchantability;
fitness for a particular purpose;
uninterrupted Website availability;
accuracy or completeness of Website content;
non-infringement.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee or right that cannot be excluded under the Australian Consumer Law.

19. Limitation of Liability

To the maximum extent permitted by law, VitaSphere shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

use of the Website;
purchase or use of products;
Website interruptions;
data loss;
unauthorized access.

Where liability cannot be excluded under Australian Consumer Law, our liability is limited to the remedies available under the ACL.

20. Indemnification

You agree to indemnify and hold harmless VitaSphere, its directors, employees, affiliates, suppliers, and service providers from any claims, damages, liabilities, losses, costs, or expenses arising from:

your breach of these Terms;
your misuse of the Website;
your violation of applicable laws or the rights of any third party.
21. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

22. Governing Law

These Terms are governed by the laws of the State of Queensland, Australia, and the applicable laws of the Commonwealth of Australia.

Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

23. Severability

If any provision of these Terms is held to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

24. Changes to These Terms

We reserve the right to amend or update these Terms at any time.

Any changes become effective immediately upon publication on this page. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

25. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

VitaSphere.com.au

175 Moloaa Crescent
Birkdale, QLD 4159
Australia

Email: info@VitaSphere.com.au

Phone: +61 488 779 086

Website: www.VitaSphere.com.au